Non‑returnable / non‑refundable: All products sold in our store, including those containing botulinum, are non‑returnable and non‑refundable due to the nature of the goods.
Please ensure you are fully informed about the product before placing an order, including appearance, usage and key characteristics.
Delivery responsibility: You are responsible for providing the correct delivery address and for receiving the parcel at that address. If you redirect your order, you are responsible for collecting it on time.
We are not responsible for failed delivery or missed parcel collection where the courier attempted delivery or collection and it was not completed.