All in-stock orders are dispatched within 1 working day.
Botulinum products are shipped with ice to support quality and stability during transit.
For UK orders, we use a next-business-day delivery service.
All products sold in our store, including those containing botulinum, are non-returnable and non-refundable.
Before placing an order, please ensure you are fully informed about the product, including its appearance, intended use, and key characteristics.
Please ensure you provide your correct delivery address. You are responsible for receiving your parcel at the address you provide.
If you choose to redirect your order to another address, it is your responsibility to collect it on time from that address.
We are not responsible for any failed delivery or missed parcel collection, for example, if you do not accept the package from the courier or fail to pick it up from the designated location.